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Privacy Policy

(You may also be interested in reading Our Privacy Commitment To You)

The Canadian Hearing Society (CHS) is committed to protecting the privacy and security of personal information under its control about consumers, volunteer, staff and donors, and as part of the commitment we have implemented this privacy policy. In our effort to maintain appropriate standards of care in managing personal information we observe, the following principles:

1. Accountability
2. Identifying Purposes
3. Consent
4. Limiting Collection
5. Limiting Use, Disclosure & Retention
6. Accuracy
7. Safeguards
8. Openness
9. Individual Access
10. Challenging Compliance

CHS reviews this policy from time to time to ensure that it is relevant and remains current with changing laws and regulations.

PRINCIPLES:

 

1. Accountability
CHS’s Senior Management Committee (SMC) is accountable for CHS’s compliance with this policy and for taking appropriate measures to do so.

2. Identifying Purposes
CHS identifies the purposes for which it collects personal information prior to the time the information is collected, and only collects information necessary for the identified purposes.

3. Consent
CHS obtains consent, either implied, or express, to share information with its various departments. CHS does not disclose personal information to outside agencies/organizations without the express consent of the consumer or donor.

4. Limiting Collection
CHS limits the collection of personal information to that which is required for the purposes of delivery of its services.

5. Limiting Use, Disclosure and Retention
Personal information should be used and disclosed only for the purposes for which it was originally collected unless a specific consent from the individual have been obtained or where the law specifically provides otherwise.

6. Accuracy
CHS keeps personal information as accurate, complete and up-to-date as is necessary for the identified purposes.

7. Safeguards
CHS takes reasonable measures to ensure that personal information is kept safe from loss or theft, unauthorized access, use, copying, disclosure or modification. A higher level of protection is used to safeguard more sensitive information, such as personal health information.

8. Openness

CHS makes information available to the public about our privacy policy and practices by way of the internet, phone, fax or e-mail, print materials (brochures, documents) and in person, in response to inquiries. CHS ensures that all staff/volunteers can answer consumer inquiries and can appropriately refer additional questions and complaints regarding compliance.

9. Individual Access
Upon Request CHS will:
• Inform consumers and donors that it has personal information about them;
• Explain how this information has been used;
• Provide a list of any organizations to which it has been disclosed; and
• Give individuals access to their information.

10. Challenging Compliance
CHS has procedures in place to receive, respond to and track concerns or complaints about its management of personal information. These procedures are available to the public on CHS’s website and in a brochure available at our regional and area offices.

 

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